Cancellation & Refund Policy

Service Cancellations

To cancel a scheduled cleaning service, please notify us at least 48 hours in advance. Cancellations made less than 48 hours before the scheduled time will incur a cancellation fee equal to one service visit charge.

Rescheduling

If you need to reschedule a service, we will work with you to find an alternative time at no additional charge, subject to availability. Rescheduling requests must be made at least 48 hours in advance.

Refund Conditions

Refunds are issued when:

• Services are not delivered as quoted
• An invoice contains a billing error
• A payment is made in error or duplicate
• Services are cancelled with 48+ hours notice

No Refund Circumstances

Refunds are not issued for:

• Cancellations made within 48 hours of service
• Changes to the service scope after agreement
• Client-requested modifications mid-service
• Services completed to specification as quoted

Refund Timeline

Approved refunds are processed within 5-10 business days to the original payment method. If you do not see the refund within this timeframe, please contact us.

Disputes

If you believe a charge is incorrect or a service was not completed to standard, please contact us within 7 days with details. We will investigate and respond within 5 business days.